BILLING | How To Pay
Pay Online
MyAccount is our easy-to-use online bill payment and policy viewing tool designed to save you time, money, and the clutter of paper statements. Sign up or log in to take advantage of this fast and free payment option today.
Pay by AutoPay (Electronic Funds Transfer)
You have the option to have your payment deducted directly from your checking or savings account on either a monthly or full-pay basis. (We also offer quarterly and semi-annual options for commercial policies.) Plus, there are no installment fees — meaning you save up to $60 each policy term!
The AutoPay (Electronic Funds Transfer) program will automatically withdraw the minimum due as shown on your account statement. Amounts can be changed up to three business days prior to the due date.
How do I sign up for AutoPay?
Signing up is easy. Just log into MyAccount, click on the "Payments" button, and then select "Manage AutoPay Settings" at the top of the page. Select the "Turn on AutoPay" button. Additional details are available in our AutoPay User Guide.
You can also complete an AutoPay (Electronic Funds Transfer) Authorization Form (PDF) and send it along with a voided check or savings deposit slip to: Western National Insurance Group, P.O. Box 59184, Minneapolis, MN 55459-6184.
How much does it cost?
The AutoPay program is free.
Do all the policies on my account need to be paid by AutoPay?
Yes. If you have multiple policies on your account, they all must be paid by AutoPay.
What if I change bank accounts?
If you change bank accounts, you will need to unenroll and re-enroll in the AutoPay program. Alternatively, you may also fill out a new AutoPay (Electronic Funds Transfer) Authorization Form (PDF) and mail it to our office.
What if I try AutoPay and don't like it?
You can cancel your authorization by logging into MyAccount, clicking on the "Payments" button, selecting "Manage AutoPay Settings" at the top of the page, and then clicking the "Turn off AutoPay" button. Additional details are available in our AutoPay User Guide.
Please note that we need to receive your request to discontinue AutoPay payments at least three business days prior to your due date in order to stop a payment from being deducted from your bank account. You can also contact the Customer Relationship Center (800-352-2772) and request to be unenrolled.
What else should I know?
The minimum due on any outstanding bills must be paid before you can enroll in AutoPay.
Pay Phone or Mail
Customers who are not taking advantage of AutoPay or online bill payment may choose to pay by check or credit card over the phone or to send payment via U.S. Mail.
Pay by Phone
Phone: (952) 921-3808
Toll-Free: (800) 352-2772
Monday – Friday: 7:30 a.m. to 6:30 p.m. (Central Time)
Our office is closed on the following holidays through 2023:
- September 4, 2023
- November 23, 2023
- November 24, 2023
- December 25, 2023
Please note that payments received after 3:30 p.m. Monday – Thursday, or after 11:30 a.m. on Friday will not be posted to your policy until the next business day.
Pay by Mail
Customers also have the option to send payment via U.S. Mail to:
Western National Insurance Group
P.O. Box 59184
Minneapolis, MN 55459-0184
Pay by Check or Credit Card
When will my policy be billed?
Policies will be billed based on their payment plans. You can view our different payment plan options here.
Will there be any fees?
Installment plans charge $5 per installment. There are not, however, any convenience fees charged for check-by-phone or credit card payments.
How will endorsements be billed?
Endorsements will be billed according to the installment plan you select. (See links to our installment plans above.)
BILLING PLANS
- Pay by AutoPay
- Pay by Check or Credit Card
- How it Works
- Your payment is deducted directly from your checking or savings account at the installment period of your choosing. (See installment options listed below.)
- You receive a bill for each installment period and pay by either check or credit card. (See installment options listed below.)
- Eligible Policies
- All policies except those billed to your agency or to your mortgage company
- All policies except those billed to your agency or to your mortgage company
- Installment Options
-
For Personal Lines:
For Commercial Lines:
-
For Personal or Commercial Lines:
- Fees
- None
- $5 per installment
- Billing and Withdrawal Dates
- You can select your withdrawal date when you sign up. Payments will be deducted on, or shortly after, the date you select. (Dates can vary due to weekends and holidays.) The deduction will never occur earlier than your preferred due date.
- The majority of accounts will be billed on their policy effective date. For example, if your policy effective date is March 10, your billing date will be the 10th of the month. If you require a date other than your policy effective date, the billing date may be changed.
- Frequently Asked Questions (FAQ)
- To view additional information about our AutoPay program, click here.
- To view additional information about our Pay by Check or Credit Card program, click here.
If you are on a Pay by Check or Credit Card plan, you may choose to pay by phone or mail.
