What to Do if You're in an Auto Accident

Auto accidents can be emotional, and the scene following an accident can move quickly. It is important to remain calm and follow these steps:

  1. Take necessary steps to protect your passengers and property. In the event of an accident, make sure everyone is safe.
  2. If no one is injured, move your vehicle out of traffic and onto the shoulder of the road. If it is possible and safe to do so, take photos of the vehicle locations prior to moving them. If your vehicle cannot be moved, turn on your hazard lights to warn other drivers.
  3. Call 911. This ensures medical assistance is provided if someone has been injured in the accident. You should always notify law enforcement in the event of an accident, regardless of injury or property damage. The police dispatcher will let you know if an officer needs to be present at the scene.
  4. Do not leave the scene of the accident; wait for the ambulance or law enforcement to arrive.
  5. If no one is injured and the police dispatcher has determined an officer does not need to be present at the scene, your next step should be to exchange information with the other parties involved. Remember to collect the full names, complete addresses, driver’s license numbers, insurance information, and phone numbers of each driver, passenger, and witness involved in the accident. Also write down (or take a photo of) the full license plate numbers of all of the vehicles. Put this information in a safe place, as you will need to reference it later.
  6. Do not admit fault or make any comment or statement regarding the accident except to the police or an identified representative of your insurance company.
  7. Notify your insurance company or your Independent Insurance Agent of the accident. It is important to immediately report all accidents, regardless of fault and even if the damage is minor.

To report a claim:

Call (855) 921-3164, or visit the "Claims" page on our website.
You can also contact your Independent Insurance Agent.

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